Chatbot vs Virtual Assistant botpenguin.com

Chatbots and virtual assistants are two common phrases in the field of artificial intelligence (AI) that are all too frequently used interchangeably despite having diverse meanings.
If chatbots and virtual assistants are interchangeable in your mind, you need to improve your understanding of this artificial intelligence (AI) technologies.
Before a company uses chatbots or virtual assistants, employees need to understand the key differences between the two.
70% of white-collar workers will engage in everyday conversational platform interaction by 2023.
Businesses actively and significantly use chatbots and virtual assistants, which have ripened AI fruits, to automate internal business procedures.